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FAQs

Ordering

How do I place an order?

You can place an order through our order form on the Book Us tab.

We DO NOT accept orders via text, DM or email.

What is the order time frame for custom cakes/cupcakes?

All orders require a 10 day notice.

 

Can I still place an order if I need an order in less than the 10 day notice?

Yes, all orders placed under our 10 day notice will have our  flat rate rush fee charge of $100.00

which will be applied to order total.

 

How are the cupcakes sold?

Cupcakes are sold by the dozen only.

 

Are cupcakes, cakes and specialty desserts made to order?

Yes! All treats are made to order using quality ingredients to produce a rich high quality taste!

 

Can I mix the flavor of the cupcakes?

Yes! There is a 2 dozen minimum to mix flavors.

Do you ship products, cakes and or cupcakes? 

Yes we ship official BatterUp merchandise (check out the BatterUp Shop).

No we currently don't ship baked products (cakes/cupcakes) however, it's coming soon!

Make sure you're subscribed so you don't miss out on the announcement to  pre-order! 

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FAQs

Payment

Payment

How do I pay for my order?

Once an order is placed an invoice is emailed to you where you have the option to pay via

Paypal or with any major credit card.

 

How long do I have to pay the invoice?

You have 48 hours to pay your 50% deposit to secure your date.

After 48 hours your  invoice will be cancelled and you will have to re-order.

Orders will be accepted based upon availability.

The best way to secure your date is to pay your security deposit!  

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Decorated Birthday Cake
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FAQs

Pick Up/Delivery/Travel

Is pick up available?

Yes pick up is available, pick up locations vary and will be discussed in further detail with customer. 

 

Do you deliver locally?

Yes! We offer local delivery within 10-15 miles of 19143 and 19031 zip codes.

 

Is there a delivery fee?

Yes, flat rate fee of $30.00 - added to total on invoice. 

 Is long distance travel/delivery available? 

Absolutely!  Long distance travel pricing may vary based upon destination & method of travel. 

 

Do you travel?

Yes, we travel! No distance is too close or too far! 

We travel locally within

the Tristate( Philadelphia, New Jersey and Delaware)

&

DMV( D.C., Maryland and Virginia) areas.

 

What is the rate for long distance travel?

Travel rates are separate and vary based on location.

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FAQs

Late fee/Cancellation

Is there a late fee if I'm late for pick up?

Yes it is, you get a 15 minute grace period from scheduled time. After grace period a $25 fee is applied for every 30 minutes after.


Do you distribute refunds? 

Unfortunately, no, a credit will be provided for any future orders.


What is the cancellation policy?

An order may be cancelled but deposits are nonrefundable.

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